Showing posts with label cashier. Show all posts
Showing posts with label cashier. Show all posts

My #Publix Cashier Sucked Bad

Yesterday I had one of the worst shops I can remember in a long time at the neighborhood Publix. It's the store I have complained repeatedly to Corporate because the training is non existent and nobody cares about customers there. I've spoken to the crabby Store Manager many times and he has suggested I shop at another store if I don't like it there. He will not change things. Most of the cashiers are slow, uninformed and rude. There are a couple new ones that are decent, but you can tell tell the morale and environment of the store is depressed. So of course its my least favorite store which I avoid if I have any other choice. However, I do a lot of little shops and I like to spread them out among stores, and this particular store since they are untrained - will still accept more than one Target coupon per item.
 
So here's my list of my shop, no picture today.
 
7-Aug 34   36.40 0.00 35.00 tax 2.12 22 -94.19%
Product qty price subtl B1G1 -Q 0.72 total Q# Q details
banana 4 0.35 1.40       1.40    
green peppers 1 1.00 1.00       1.00    
Limes 4 0.25 1.00       1.00    
Lettuce, iceberg 1 1.59 1.59       1.59    
Cucumber 1 0.75 0.75       0.75    
coffee filters 1 1.29 1.29       1.29    
creamer, Baileys 1 1.50 1.50   1.00   0.50 1 $1/1 MQ 8-5ss
papermate pens 10 ct 4 0.50 2.00   4.00 0.13 -1.87 4 $1/1 TQ
Pure Protein Bar 1 1.34 1.34   2.00   -0.66 1 $2/1 TQ printable
ziplocks (raincheck) 6 1.50 9.00   6.00 0.59 3.59 6 $1/2 MQ 7-15 RP + $1./2 YAB PQ
Deli Publix sweet ham ($4.99/lb) 2 2.50 5.00   4.00   1.00 2 $2 deli meat wyb 3 ziplocks YAB PQ
Elmers Glue 3pk 5 0.67 3.35   5.00   -1.65 5 $1/1 PQ printable
Vitamin B6 Sundown 2 3.59 7.18   8.00   -0.82 2 $5/2 PQ GAB + $3/2 MQ printable
Save A Lot $5/$25 1 0.00 0.00   5.00   -5.00 1 $5 off $25 x 8/13
 
So, I did my little shop and picked one of the two lines open (what happened to Alive at Five? Or is that another store that has that motto? I think it is actually) right after work when the place is starting to get busy. I warned the dude behind me it would take longer than normal because I had coupons, and he said that's okay. Well, little did he know what he was getting into.
 
I put my raincheck ziplocks first so they can scan them correctly without having to do a void later. She stared and stared at the raincheck for 6 deals and I asked if she had a question. She was rude, never responding to my cheery greeting or my inquiry about her pondering over my raincheck. She scanned like a turtle, slow and slower. Then when I handed her my coupons, she looked at one and set it down. Then the next one, then the next one - even though they were the same coupons. She organized and arranged them spread all over the belt.  Then she leaned back and crossed her arms and stared at the coupons some more. I was getting impatient and the line was five people deep by this time with people looking around to see what the problem was. I asked her to please just start scanning the coupons because the line was getting very long and I didn't like for people to have to wait longer due to my coupons. Could you imagine if cashiers took that long to take cash, or EBTs from people? It was taking so long, I leaned over with my phone and took a picture of her so you all know to avoid this cashier, or even ones that look like this one. Here you can see she has them spread all over.
 
I was losing my control, and trying to figure out my options. It was actually before five, so I thought of calling corporate right there in line to complain - but decided I needed to try to resolve it in store since they would just tell me to get the store manager there. But the manager was not around, just the assistants, and they were bagging. And what could I say, that the cashier I had was slow and pathetic? She knew better than to say anything so she just ignored me the entire transaction, no apologies, no explanations or assurances. Unfortunately, I realized I had very little recourse except to just wait and fume. I did complain to the manager and suggested a little customer service training for that cashier, on my way out, but I know it did no good.
 
That store just hates couponers so they just go out of their way to make each shop as unpleasant as possible. They would rather have their 50% customers that use EBT's to pay, its a lot easier. It's terrible to have shops that are so frustrating but its the price we pay to save on our products.  There are a lot of people in society who would not put up with the profiling, discrimination and poor treatment we have to endure simply because we choose to pay with coupons rather than another form of tender.
 
I just wish I had an effective way to calm myself when these frustrating shops happen.

Coupon Karma

The other day at the grocery store it was jammin'. College classes start at the nearby University, and our store is one that the majority of students shop at since its just kiddy corner from campus. It's actually amusing to watch students shop, as they wander up and down the aisles picking up lots of convenience foods and snacks, munchies and soda. The girls all shop together, perhaps they're room mates and they share their food unequivocally. The carts are heaped full and I'm sure the store loves it. As it was, we were not getting much, just some cereal to use up a rain check and we happened to pick up a couple items that were splurges for us (Sabra Hummus and fresh buns). We got hooked on the hummus when it was BOGO with a coupon and it was cheap. Now it was not, but I did have a $1/1 coupon to help defray the four dollar cost.
 
Anyway, we were ready to check out and scanned the cashiers looking for one of our favorite, competent ones who can handle all the coupon scenarios. It was so crowded there we didn't want to hold up a line any longer than necessary by going to a cashier who looked at every coupon for 5 seconds too long. Anyway, we found our favorite and went to her line even though there was a young student there with a heaped cart. While we waited we looked over her purchases and it appeared that she was buying everything to make a spaghetti meal. I mean everything, including the cookie sheets to make the bread, pans to cook the noodles and heat up the sauce, plus all the seasonings, cheeses, sauces and noodles. She must have just moved into her dorm (her college tshirt said Resident Assistant) and was setting up her kitchen. There was even a container of the hummus like the one I had in my cart too. I was thinking her cart was going to cost a fortune, and she had only one coupon in her hand. I quickly found an extra hummus coupon, and also a $5/30 store coupon and passed them to DH to give to the girl. She was so appreciative and thankful. The one coupon she had for Parmesan cheese she said she had found on the floor. DH was smitten as the cute young thing batted her eyelashes at him. Her order ended up costing $96, and she saved $6 (from our coupons).
 
I like doing that, being the coupon fairy. Its karma with coupons, it all comes back.