The Coupon Game - Part 2

Usually on Friday I like to post my Publix Trip from the first day of the sale but I'm not really impressed with the ad this week, so I'm waiting to get the few things I need on Saturday when the new YAB flyer starts. There is a little moneymaker on the Friskies Party Mix using the $1.50/2 MQ in this weekends 12/4 SS combined with the printable Pet PQ.
 
Anyway, I'll update you on the coupon game with store #685. It turns out the District Manager is on vacation until next week, so the Store Manager called me yesterday after getting my customer service inquiry about the CWS. He apologized for the rude manager behavior of the night before. He skirted around the coupon and he said he would still not take it because it was not the manufacturers "intent" that it be used on trial size packages. We discussed further and I told him this issue was not resolved and I would have to contact customer service again.
 
So I called customer service again (800-242-1227 put it in your phones now) and explained that the store manager was still stating he would decline acceptance of that particular coupon. The CSR confirmed again that stores should be accepting that coupon as the vendor had agreed to honor them and reimburse Publix. She offered to call the store manager to ensure he would take the coupon, and then she was to call me back. A short while later she called me back and reported that the store manager had now agreed to take the coupon. Gee, that's what I wanted in the first place.
 
I'm still not sure he has shared this agreement with his staff, so I expect to have resistance again when I shop this afternoon. I'm sure the product will still be there because nobody can use the coupon for it. Anyway, the store manager called me again today to follow up to ensure the CSR had shared that they "came to an understanding" that the coupon was valid and should be accepted. I told him I would be in today and looked forward to a pleasant transaction.
 
Anyone want to take bets on how this turns out?
 
 

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